Privacy Policy shuffle Malaysia – Protection of Your Personal Data

1 Introduction

Welcome to the shuffle Malaysia Privacy Policy page. At shuffle, we understand that your trust is our most valuable asset. When you register and play with us, you entrust us with your personal information – and we do not take that responsibility lightly.

This Privacy Policy explains exactly what data we collect from you, why we need it, how we use it, and who can access it. It also outlines your rights regarding that data and how to exercise them.

This policy applies to all users of the shuffle Malaysia platform — whether you access it via the website at shuffle.vin, the Android mobile app, or any other official shuffle channel. By using our platform, you agree to the practices described in this document.

2 Data We Collect

Shuffle collects information from you in several ways — whether provided directly by you during registration, collected automatically as you use the platform, or received from legitimate sources for identity verification purposes.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. We don't collect data simply because we can — we only gather what is genuinely necessary to provide you with the best and most secure service.

Your personal data is used for the following purposes:

• Account management – Creates and manages your shuffle account, including secure login and two-factor authentication.
• Payment processing – Verifies deposit and withdrawal transactions, ensuring funds reach the correct destination safely.
• Regulatory compliance (KYC/AML) – Fulfils legal requirements relating to Know Your Customer and Anti-Money Laundering.
• Platform security – Detects and prevents fraud, unauthorised access, and platform abuse.
• Service improvement – Analyses usage patterns to improve platform design and the player experience.
• Responsible gaming – Monitors gameplay patterns to identify players who may need self-control assistance.
• Service communications – Sends important notifications relating to your account, transactions, and security updates.

4 Third-Party Data Sharing

Shuffle does not sell, rent, or trade your personal data to any third party for commercial gain. However, there are limited situations where we need to share your data with specific parties to enable us to operate lawfully and securely:

• Payment providers – Information required to process deposits and withdrawals is shared with registered and licensed payment providers, subject to strict confidentiality agreements.
• Legal authorities – When required by law or a valid court order, we are obligated to disclose certain information to the relevant authorities.
• Technical service providers – Technical partners such as cloud service providers and security systems that help us operate the platform, subject to strict data processing agreements.
• Identity verification service providers – For KYC purposes, your identity information may be verified through a licensed automated verification system.

All third parties working with shuffle are required to comply with data protection standards equal to or higher than our own. No third party has unrestricted access to your data – access is granted only for specific and limited purposes.

5 Cookies & Tracking Technologies

The shuffle platform uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how players interact with our website.

The types of cookies we use are:

• Essential Cookies – Required for core platform functions such as secure login and session management. These cookies cannot be disabled.
• Performance Cookies – Helps us understand how users interact with the platform so we can improve it. All data is collected anonymously.
• Functional Cookies – Saves your preferences such as language and display settings so you don't have to reconfigure them each time.
• Security Cookies – Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the shuffle platform.

6 Data Security

Shuffle continuously invests in state-of-the-art security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
• Data encryption at rest (at-rest encryption) for all sensitive information stored in our database.
• Two-factor authentication (2FA) available to all member accounts for an additional layer of security.
• 24/7 security monitoring by an experienced team of cybersecurity experts.
• Penetration testing conducted periodically by independent third parties.
• Strict internal access controls – only authorised personnel may access player data, and every access is recorded.

7 Your Rights Regarding Personal Data

As a shuffle platform user, you have strong rights over your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the shuffle support team via live chat on the platform or through our official email. We will process your request within 30 business days from the date of receipt.

8 Data Storage & Deletion

Shuffle retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain your data for the period required by applicable law — typically between 5 to 7 years for financial records, in line with Malaysia's AML compliance and financial regulations.

Once the mandatory retention period has ended, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity. The deletion process runs automatically according to a schedule built into our system.

9 Children's Privacy

The shuffle platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that we have received personal data from someone under 18 years of age, we will take immediate steps to delete that data and close the account in question.

10 Amendments to the Privacy Policy

Shuffle reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Where significant amendments are made, we will notify you via in-app notification or email at least 14 days before those amendments take effect.

The "Updated" date at the top of this page reflects the date of the most recent amendment. We encourage you to review this page periodically so you are always informed of how we protect your privacy.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please don't hesitate to contact us:

• Live Chat 24/7: Available directly in the shuffle app and website — the fastest way to get a response.
• Privacy Email: [email protected] – for official written enquiries relating to personal data.
• Response time: All privacy complaints will be acknowledged within 24 hours and resolved within 30 business days.

Our privacy team consists of staff specially trained in data protection law, and we are committed to handling every inquiry thoroughly, professionally, and within the promised timeframe.