This document outlines your rights and responsibilities as a shuffle Malaysia member. Please read it carefully before registering or using any of our platform services.
Our terms are built on transparency – so you know exactly what you are agreeing to before you start playing.
All terms are stated in clear, easy-to-understand language. No hidden clauses or confusing fine print – what you read is what you get.
Your personal information is protected by 256-bit SSL encryption and is never shared with third parties. Your privacy is a top priority for shuffle in every aspect of platform operations.
The wagering requirement for each bonus is clearly stated on the promotions page. No withdrawal conditions are added behind the scenes after you claim a bonus.
Withdrawal limits, processing times, and available methods are clearly stated. You know exactly how long it will take to receive your funds.
The KYC process is a one-time requirement and takes less than 10 minutes to complete. This verification protects your account from unauthorized access and ensures the security of your funds.
Shuffle is required to provide self-control tools to all players. Deposit limits, loss limits, and account break features can be activated by players themselves at any time.
Need further clarification? Contact our Malaysian-speaking support team 24/7 via live chat in the app.
Welcome to shuffle Malaysia. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and shuffle ("Platform", "We"). By registering an account, making a deposit, or using any service on the shuffle platform, you automatically agree to comply with, be bound by, and act in accordance with all terms stated herein.
We strongly recommend reading this document from start to finish before using the platform. If you disagree with any part of these terms, please contact our support team or stop using the platform immediately.
Important Notice: The shuffle platform is strictly for individuals aged 18 and above. Registration by minors is strictly prohibited and any such account will be terminated immediately.
In this document, the following terms carry the meanings stated unless the context requires otherwise:
These Terms and Conditions apply to all users of the shuffle platform regardless of access method – whether via desktop web browser, Android mobile app, or PWA access on iOS devices.
To register and use the shuffle platform, you must meet the following eligibility requirements:
Multiple Accounts Prohibited: Each individual is permitted to hold only one shuffle account. Registering multiple accounts will result in all such accounts being terminated and balances may be forfeited upon completion of investigation.
The shuffle registration process is designed to be simple and quick. Just enter basic details such as your full name, phone number, and preferred password. The entire process takes less than two minutes to complete.
After registration, you are required to complete identity verification (KYC) before making your first withdrawal. The required documents are:
You are fully responsible for keeping your account password confidential. shuffle will never ask for your password through any communication channel, including live chat, email, or SMS. Any suspicious activity on your account must be reported to our support team immediately.
Shuffle supports a wide range of popular deposit methods in Malaysia. All deposits are processed in real time or within a few minutes depending on the chosen method.
| Payment Methods | Minimum Deposit | Daily Limit | Processing Time |
|---|---|---|---|
| DuitNow / FPX | RM 20 | RM 50,000 | Instant |
| Touch 'n Go eWallet | RM 10 | RM 10,000 | Instant |
| GrabPay | RM 10 | RM 10,000 | Instant |
| Boost eWallet | RM 10 | RM 5,000 | Instant |
| Local Bank Transfer | RM 30 | RM 100,000 | 1–5 minutes |
Shuffle does not charge any processing fees for deposits. However, your payment service provider may impose their own charges beyond shuffle's control. All deposits must originate from an account registered in the same member's name – deposits from third parties are not accepted and will be returned.
Shuffle is committed to processing all valid withdrawal requests within the stipulated timeframe. Withdrawals may only be made to an account or e-wallet registered in the same member's name.
Your first withdrawal requires a completed KYC verification. Once KYC is approved, subsequent withdrawals are processed without repeated checks. shuffle reserves the right to request additional verification if unusual account activity is detected, to safeguard your funds.
shuffle Withdrawal Guarantee: Your funds are held separately from the company's operating accounts. Even in unforeseen circumstances, member funds are always protected and fully recoverable.
Shuffle offers a variety of bonuses and promotions to members from time to time. Each promotion has specific terms stated on the respective promotions page. The general terms applicable to all shuffle bonuses are as follows:
Shuffle reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice. However, bonuses already credited to your account will not be retroactively withdrawn unless there is clear evidence of fraud.
All games offered on the shuffle platform use a Random Number Generator (RNG) that has been independently audited by qualified third parties. This ensures every round, card hand, or slot spin is genuinely random and cannot be manipulated by any party.
Players are required to comply with the following rules during gameplay:
Shuffle reserves the right to suspend or close a member's account at any time where there is reasonable cause, including but not limited to:
Members may also request voluntary account closure at any time by contacting the shuffle support team. Any remaining balance in a voluntarily closed account will be refunded in full once the final review is completed within 3–5 business days.
Shuffle takes member privacy very seriously. The collection, use, and storage of your personal data is governed by Privacy Policy shuffle is part of this agreement. In summary:
The shuffle platform is provided "as-is". While we make every effort to ensure the platform remains available and fully functional, shuffle cannot guarantee that the service will be entirely free from interruptions at all times.
Shuffle is not liable for:
Shuffle reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of significant changes via in-app notification or email at least 7 days before the amendment takes effect.
Continued use of the shuffle platform after the effective date of any amendment constitutes acceptance of the revised terms. If you disagree with the changes, you may close your account and withdraw your remaining funds before the amendment takes effect.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, the shuffle support team is ready to assist you:
The shuffle support team operates in Bahasa Melayu, and we ensure every complaint or enquiry is handled with professionalism and empathy by our trained team members.
This Terms and Conditions document is valid and binding. By continuing to use the shuffle platform, you confirm that you have read, understood, and agreed to comply with all terms stated above.
Shuffle operates with full transparency. Our terms are clear, our policies are fair, and our support is available whenever you need it.