At shuffle, gaming should never become a burden. We provide a complete set of self-control tools, 24/7 support, and practical guidance so that every gaming session stays enjoyable and within your control.
Shuffle provides a range of control tools that you can activate directly from your account settings – no approval wait time or prior contact with support required.
Set a maximum deposit amount you are comfortable with on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically block additional deposits until the set limit period resets.
Set how long you want to play each session. shuffle will send you an alert when your time limit is almost up, and automatically log you out once the limit is reached.
If you feel you need a break from gaming, activate forced break mode for 24 hours, 3 days, 7 days, or 30 days. During this period, your account cannot be used for any wagering.
For longer-term protection, you can apply for self-exclusion for 6 months, 1 year, or permanently. Your account will be fully blocked from any gaming activity.
Set a loss limit that you cannot exceed within a defined period. This helps you manage your gaming budget more wisely and avoid impulsive decisions while playing.
Opt out of receiving any promotional messages, bonus offers, or gaming advertisements from shuffle. You can still use the platform freely, without being prompted by offers that may encourage more play.
Immediate Helpline
If you or a loved one needs help, contact the shuffle support team via in-app live chat – 24 hours a day, 7 days a week.
All self-control tools at shuffle free and can be activated instantly at no charge.
Online gaming, when done responsibly, is enjoyable entertainment – much like watching a film or playing sports. However, like any form of entertainment involving money, it requires discipline and self-awareness to stay within healthy limits.
At shuffle, we believe our responsibility goes beyond providing fair and safe games. We go one step further – building a gaming ecosystem that actively helps you stay in control. To us, a player who plays responsibly is a player who will continue to enjoy this platform for the long term.
Problem gambling can happen to anyone – regardless of income, background, or gaming experience. Research shows that the earlier a person recognises the signs and takes control, the easier it is to return to healthy gaming habits. That is why shuffle makes all self-control tools easy to access and easy to use – not buried in complicated menus.
Gaming is entertainment, not a source of income. Every ringgit you spend playing at shuffle should be treated as an entertainment expense – just like a movie ticket or a dinner out.
Whether you are a new player or have been with shuffle for a long time, these principles will help you maintain a positive and enjoyable gaming experience:
The following signs do not necessarily mean you already have a gambling problem – but they are signals that you should reassess your gaming habits and may benefit from some support.
Answer the following questions honestly. If you answer "Yes" to 3 or more questions, we recommend speaking with our support team.
This questionnaire is not a clinical diagnosis. It is a personal guide to help you assess your gaming patterns. If anything concerns you, reach out to the shuffle support team for a confidential, non-judgmental conversation.
Important Note: Limits you set will take effect immediately. To increase a limit (e.g. raising your deposit limit), a 48-hour waiting period applies as an additional safeguard. However, decreasing a limit takes effect right away.
Shuffle is a platform strictly for individuals aged 18 and above. We take this responsibility very seriously. All new members are required to complete a rigorous identity verification (KYC) process to confirm their age before any deposit or gameplay is permitted.
We recommend taking the following steps if you share a device with younger family members:
If you suspect that an underage individual has accessed a shuffle account, please contact our support team immediately via live chat. We will take prompt action to investigate and address the issue.
Join the community of Malaysian players who game responsibly at shuffle. Set your own limits, enjoy gaming without pressure, and receive full support from our team at any time.